News Archive
Michigan Legal Help Turns 10!
Michigan Legal Help (MLH) is celebrating a decade of providing free legal information to litigants representing themselves in Michigan. Since 2012, the MLH website has given access to high-quality legal information, launched 26 self-help centers throughout the state, and built dozens of Do-It-Yourself tools to guide users through legal processes.
In that time, MLH has continuously worked to expand accessibility. In 2013, the website was optimized for mobile to ensure that the many people who are using cell phones instead of computers were able to receive information and guidance. Recognizing the importance of increased language accessibility to the information contained on the site, MLH launched Ayuda Legal de Michigan in 2014, allowing Spanish-speakers to receive information in their own language. In 2017, MLH launched the Guide to Legal Help, a tool that walks users through a series of questions in order to guide them to the best source of assistance based on their legal issue, location, and a number of other factors.
MLH faced perhaps its biggest challenge at the onset of the COVID-19 pandemic in 2020. As courts closed and legal offices across the state went remote and had to figure out new ways to serve clients, MLH became a more important tool than ever. MLH staff immediately mobilized to provide critical information about the court systems in jurisdictions across the state and accurate explanations of ever-evolving laws and policies. Traffic to the MLH site jumped to more than 4 million page views in 2020, demonstrating once again the incredible need for its services. As the legal needs created by the pandemic develop over time, MLH staff keep creating and distributing content and guidance to meet the moment.
Since the pandemic, MLH has continued to find creative ways to reach those who need legal help. In 2021, MLH launched What’s Next Text, a text flow application designed to receive feedback from site users to analyze issues those without attorneys are facing in understanding the website’s information and moving forward with their cases. The information gathered from What’s Next Text is being used to continuously improve the functionality of MLH.
MLH has been recognized several times for its innovative work, receiving the 2015 Innovations in Equal Justice Award from the National Legal Aid and Defender Association and the 2017 Access to Justice Award from the Michigan State Bar Foundation.
MLH continues to evolve to meet the needs of Michigan’s low-income populations in need of legal assistance. Later this year, MLH will unveil a brand-new website that will make its information and tools even more accessible and easy to use. We’re looking forward to seeing what the next decade brings for MLH!
Do-It-Yourself Tools Are Available Again
As you may have learned over the past few weeks, our Do-It-Yourself Tools (form filling tools) were unavailable for a period of time because of a technical problem with one of our partner organizations. Michigan Legal Help is very happy to report that our partner organization has resolved this issue, and all of the DIY Tools are back online and working again as of March 5th. We understand that losing access to all of the DIY Tools made filling out court forms difficult, and we appreciate your patience during the outage. We did what we could to help our visitors get through this unfortunate outage, but ultimately there was no action we could take that would get the tools back online or speed up the recovery process.
To visit the DIY Tools, navigate the website as you normally would. You can also find a list of all DIY Tools here.
The DIY Tools were taken offline because Pro Bono Net, the organization that operates LawHelp Interactive (where the DIY Tools are hosted), detected a security incident and took all of their servers offline as a precaution. They quickly contained the incident and worked with a third-party forensic investigator. They reported to us that the cyber-forensics team did not find any evidence suggesting that any user information or other data was accessed or exported.
Pro Bono Net further said, when announcing restoration of service, “We apologize for the inconvenience this service disruption has caused. We truly appreciate your patience and understanding while we took steps necessary to thoroughly investigate the incident, ensure the integrity and safety of our users’ data, and to be able to assure you of the integrity of the system before reopening the service.”
If you have any questions or concerns about this security incident, you can contact Pro Bono Net directly.
Resources to Help You While DIY Form Tools Are Unavailable
The technical problem described in this news item is resolved. All DIY Tools on Michigan Legal Help are working again as of March 5, 2022. Please also read our Latest News item for more information.
The Do-It-Yourself form tools on Michigan Legal Help have been unavailable since Monday, February 7th due to a service interruption on the LawHelp Interactive servers. These servers are maintained by a national partner of MLH, and that partner is doing everything it can to restore service as soon as possible. All other parts of the MLH website are fully operational, including articles and checklists. If you need court forms during this outage, the resources below can help.
Find the Forms You Need
Many blank, fillable court forms are available on the Michigan Courts website. Use the search bar at the top of the Forms page to search for a specific form. The following forms are not available on the court website. Click the links below to get more blank forms and instructions.
- Judgment of Divorce with Children CC-MLH 413
- Judgment of Divorce (No Children) CC-MLH 412
- Answer to Complaint for Divorce CC-MLH 409
- Counterclaim For Divorce (No Children) CC-MLH 410
- Counterclaim For Divorce with Children CC-MLH 411
- Order Regarding Complaint for Custody, Parenting Time, and Child Support CC-MLH 432
- Answer to Complaint/Counterclaim for Custody, Parenting Time, and Child Support CC-MLH 430
- Counterclaim for Custody, Parenting Time, and Child Support CC-MLH 431
Fill Out Your Forms
We understand that filling in a completely blank court form can be difficult. You may want to speak to a lawyer if this is an option for you. The Guide to Legal Help takes most people 1-2 minutes to complete and gives you information for free legal aid services if you might qualify. It also gives you information about how to contact a private lawyer.
If you need to fill out blank forms on your own, the article How to Fill Out, Serve, and File Court Forms has information about how to do this. If you have questions not answered by this article, our LiveHelp service may be able to help with some of these questions. We cannot give legal advice, but we can give information. This means that we cannot tell you how the law applies to the facts in your specific case, but we can answer questions about what the forms mean. Please be patient while using this service, as LiveHelp staff are handling a larger chat volume than usual during this outage.
There may also be other resources in your area. Visit the Self-Help Centers page and select your county to find out if there is a Self-Help Center near you.
Use Checklists to Help You File and Complete the Court Process
Although our DIY tools are not working, the checklists associated with the tools are still available. Checklists provide step by step instructions to file and complete court processes. To find a checklist, visit the Toolkit page for the process you are working on. The easiest way to find the Toolkit for your legal issue is to complete the Guide to Legal Help. You can also browse the MichiganLegalHelp.org category menus or use the search bar at the top of the page.
Come Back for Help If You Need It
Michigan Legal Help exists because we know it can be very difficult to navigate the court process without help, and access to justice is at the core of the work we do every day. We are doing everything we can to find other ways to help while we wait for our partner organization to restore this service. Those who need help can always use the LiveHelp service to chat with us or send us an email. Agents are available to help from 11-3, Monday through Friday. Even when agents are not available, you will get a link to send us an email, and we typically respond within 1-2 business days. We will continue to provide updates on this situation through the MLH website and social media, and will make an announcement as soon as the tools are available again.
Michigan Legal Help Launches Texting Program to Improve Services
Michigan Legal Help (MLH), a program of the Michigan Advocacy Program, is launching its What’s Next Text program, leveraging technology to better serve Michigan litigants representing themselves in court. Made possible by funding from the Legal Services Corporation, What’s Next Text will improve the delivery of legal information via automated text messaging to those who are unable to be represented by traditional legal aid programs. What’s Next Text will lead to a new and improved understanding of how online legal information can be used to help people achieve better outcomes when handling their own legal problems.
According to the Michigan State Bar Foundation, there is only one Michigan legal aid attorney for every 8,177 Michiganders living in poverty. The COVID-19 pandemic and the devastating impact it has had on families in poverty has put even more strain on legal aid programs that were already unable to serve everyone in need of services. Many clients receive only advice or brief services, while others turn to online legal help websites, like MichiganLegalHelp.org. Legal aid programs and self-help information websites across the country lack the resources needed to follow up with clients who receive these more limited services, making it difficult to judge whether those clients and visitors were actually able to solve their legal problems. What’s Next Text addresses that problem by texting clients who opt in to find out whether they were able to use the information they received to bring resolution to their legal issues while also providing visitors with reminders and more information on the next steps they need to take.
Partnering with other civil legal aid programs throughout Michigan, Michigan Legal Help spent nearly a year and a half developing, testing, and perfecting the text flows to ensure easy user engagement. With the first texts going out in July 2021, MLH and its partners are already beginning to evaluate the data to better understand where people are struggling, and make adjustments based on the feedback. Michigan’s What’s Next Text program was designed to be shared with other organizations and states, with the goal of continuing to improve the ability of self-help legal websites to resolve the legal issues of those relying on them.
Web visitors can use What’s Next Text if they are handling the following legal problems:
-
Medical Power of Attorney
-
Objection to Garnishment
-
Eviction
-
Changing a Child Support Order
-
Divorce Without Children
-
Expungement
-
Starting a Small Claims Complaint
-
Answer to Divorce Without Children
-
Starting a Custody Case
-
Divorce With Children
Information on how to join is readily available on MLH’s resources in those areas. Please help us spread the word about this new feature!
COVID-19 Rapid Response Helpline: Assistance with Pressing Legal Issues
If you need help with a pressing legal issue related to COVID-19, the State Bar of Michigan’s new resource may be able to help you. The COVID-19 Rapid Response Helpline can refer you to an attorney quickly and give you a free 25 minute consultation. This helpline is available for the following legal issues: Estate/Disability Planning, Guardianship, Custody and Parenting Time Issues, Garnishment Defense and Other Consumer Matters, Labor and Employment, and Unemployment.
The Rapid Response Helpline is open from 8:30 am to 4:45 pm, Monday through Friday, and all referrals received before 3 pm will receive a response within 4 hours. There are no income requirements to use this service. The hotline is available to anyone who needs legal assistance quickly during the COVID-19 emergency.
Visit the COVID-19 Rapid Response Helpline to submit a request for a referral or call the helpline at (800) 968-0738.
Justice For All Survey Opportunity Open Now!
The Michigan Justice for All Task Force wants to know more about how people use the civil justice system, which includes the courts, lawyers, legal aid programs, and others. Civil legal problems involve money, housing, property, family issues, personal injury, or other non-criminal problems. We want to hear from you! We're collecting information in this survey so we can create a plan to provide access to our civil justice system for all Michiganders. You will have an opportunity to enter into a random drawing for one of ten $25 VISA gift cards after you complete the survey.
We would like to hear from you about your experiences with the Michigan civil justice system. This survey should take only 10 - 15 minutes to complete, and your responses are confidential. We will not share your answers or information with anyone outside the Justice for All Task Force. These issues are more critical now than ever as the COVID-19 pandemic is changing the way courts operate.
Thank you for sharing your experiences! You're helping us improve the justice system for you and many others.
COVID-19 (coronavirus) and Court
COVID-19, or coronavirus, is impacting people in Michigan in ways that are changing quickly. You might be wondering how COVID-19 will affect your court case. Court staff and lawyers are still working, but they are limiting public access to their courts and offices.
Michigan Courts
On March 18th, the Michigan Supreme Court issued an emergency order telling courts that they should remain open for emergency cases and essential functions. The Order also tells courts to use videoconferencing or other remote conferencing tools (like telephones) for hearings rather than having people appear in person. You cannot be charged a fee for appearing by telephone or video. The order tells courts to practice social distancing and limit access to courtrooms and other spaces to no more than 10 people, including staff. This order is in effect until April 3, 2020. Essential functions include things like:
- Certain hearings in criminal cases, PPO violations, or juvenile delinquency cases where the defendant is in jail or prison;
- Infectious Disease proceedings;
- Requests to get or extend Personal Protection Orders;
- Emergency family law matters to address the safety or well-being of a child or party;
- Some CPS and child support hearings;
- Involuntary commitment hearings;
- Emergency guardianship, conservatorship, Adult Protective Services, and temporary restraining order hearings in Probate Court; and
- Other general civil, business, family, district court (including landlord/tenant, debt collection, and traffic), and probate court matters but only if they can be handled remotely by two-way video technology.
The order also tells the clerk to accept filings by mail, e-filing, e-mail, or fax if in-person filing is limited. Also, if parties reach an agreement and the court can accept the agreement without holding a hearing, those agreements can be filed and entered with the court for no extra fee. The Court also issued an Order on March 15th with other instructions to the courts. To learn more about different ways in which COVID-19 might affect your legal issue, go to the COVID-19 resource page on Michigan Legal Help.
If you have a scheduled hearing and you think it might be considered essential, contact the court to find out what to do. Go to the Supreme Court's website or Courts & Agencies on Michigan Legal Help to find the court you are supposed to visit and click on the link to learn more.
If you need to contact your lawyer, call instead of visiting in person. If you have a new case and need a lawyer, call or use online intake instead of going to the office in person. Most legal aid offices are closed to the public, but staff there are still working to help their clients. Use the Guide to Legal Help to find a lawyer or legal aid office near you. If you could be eligible for free legal services, the Guide will give you a phone number and, if available, the link to do an online intake.
Michigan Legal Help will continue to be an online resource for legal information related to COVID-19. We will be sharing statewide updates as often as we can at michiganlegalhelp.org/coronavirus.
For information about how the State of Michigan is responding to COVID-19, visit the State of Michigan’s COVID-19 page. Another source for reliable information about COVID-19 is the Center for Disease Control and Prevention COVID-19 information page.
Other Closures
Immigration Court
The Executive Office for Immigration Review (EOIR) postponed all non-detained cases in Immigration Courts nationwide through April 10th. For more information about how Immigration Courts are responding to COVID-19, visit the EOIR COVID-19 page.
U.S. Citizen and Immigration Services
All U.S. Citizen and Immigration Services (USCIS) field offices, asylum offices and Application Support Centers (ASCs) will not provide in-person services until at least April 1. This includes interviews, naturalization ceremonies and biometric collection appointments. USCIS will continue to provide emergency services during this time. If you have an emergency service request, please contact the USCIS Contact Center.
For information about how USCIS is responding to COVID-19, visit the USCIS COVID-19 page.
Michigan Department of Health and Human Service
The Michigan Department of Health and Human Service (MDHHS) offices are closed to the public, except for appointments. MDHHS offices will still be in operation.
You can apply for benefits online at MIBridges. If you are unable to apply online, you can apply by calling your local MDHHS office. If you are unable to upload your documents online, submit your verifications via regular mail. Families who receive or apply for cash assistance under the Family Independence Program (FIP) will not be required to attend orientations at Michigan Works! offices or to engage in subsequent employment activities.
Unemployment Insurance Agency
The Unemployment Insurance Agency (UIA) offices are closed to the public, except for appointments. UIA offices will still be in operation.
Eligible employees are encouraged to apply for unemployment benefits online at www.michigan.gov/UIA or by calling 1-866-500-0017.
Updated 3/20/20
New COVID-19 (Coronavirus) Resource Page
Michigan Legal Help has created a new section of our website with information about COVID-19 (Coronavirus) and the way it is affecting different legal issues. Click this link to view the How will the COVID-19 (Coronavirus) Emergency Affect My Legal Problem? page on Michigan Legal Help.
You will also see a link to this page on other areas of the website. We are continuing to work as things change, so check back soon for updates if you don't find what you need.
Governor Whitmer Signs Executive Order Temporarily Suspending Evictions
The following press release was issued today: "Governor Gretchen Whitmer today signed Executive Order 2020-19, which allows tenants and mobile home owners to remain in their homes during the COVID-19 pandemic even if they are unable to stay current on their rent. The order also relieves courts from certain statutory restrictions to enable them to stay eviction-related proceedings until after the COVID-19 emergency has passed. The executive order takes effect immediately and will remain in effect until April 17 at 11:59 p.m.
“Families across the state are facing a number of uncertainties, from concerns about their health and well-being and that of their loved ones to when their next paycheck will arrive. Worrying about whether they’ll be evicted from their home, apartment or mobile home should not be on this list,” Governor Whitmer said. “This executive order will ease a burden on families struggling to make ends meet and allow them to focus on what’s most important — staying safe and healthy.”
“We continue to urge all Michigan families to remain focused on putting their health first and making smart decisions to help slow the spread of COVID-19,” said Jeff Donofrio, director of the Department of Labor and Economic Opportunity. “This order, in addition to Wednesday’s order extending the tax foreclosure deadline, will give renters and homeowners some peace of mind.”
More information will be available on Michigan Legal Help soon.
Justice For All Town Hall Meetings in Grand Rapids and Detroit in February
FACT: Did you know that in three out of four civil cases, at least one party represents themselves in court because they can’t afford an attorney?
FACT: Did you know that a right to a lawyer only applies in criminal cases, not civil cases? However, people who have done nothing wrong often lose their cases in court because they don’t have the legal information or help they need. For example, of more than 30,000 eviction cases in Detroit annually, about 4 percent of tenants had legal representation. This is just one example of the CIVIL JUSTICE GAP.
SOLUTION: To tackle the civil justice gap, the Michigan Supreme Court formed the Justice for All Task Force. The Task Force is inventorying available resources, identifying gaps, and developing a plan to achieve 100 % ACCESS.
Public input is needed to help assess the extent of the problem and the impact of the civil justice gap on Michigan families and businesses. Two public town hall meetings have been scheduled to give the public an opportunity to be heard.
Chief Justice Bridget M. McCormack and Justice Brian Zahra (the court’s representative on the Task Force) will open the meetings with short statements and moderate public testimony. Local officials and representatives of community service organizations will also be invited to share their views. Those who want to speak will be invited to fill out a speaker’s card and a time limit will be set based on the number of speakers.
Meeting # 1 GRAND RAPIDS
Friday, February 14, 2020
10:00 a.m. – 12:00 p.m.
Grand Rapids Center for Community Transformation
1530 Madison Avenue SE
Grand Rapids, Michigan 49507
Meeting #2 DETROIT
Monday, February 24, 2020
6:00 – 8:00 p.m.
International Brotherhood of Electrical Workers Union Hall
1358 Abbott Street
Detroit, Michigan 48226
Future meetings will be scheduled as needed to complete the Task Force’s work.
MORE INFORMATION: Visit the Task Force webpage, www.courts.mi.gov/jfa